Of relevance is not only gaining new customers, but also maintaining and fostering new business relationships. This training shows you how to perform customer analyses in a focused and efficient way, and develop and build on loyalty through 'Service Excellence'. This training session will benefit everyone who wants to improve their ability to handle their customers with confidence and efficiency. Through comprehensive background knowledge, extensive rhetorical and practice-based exercises in customer-focused thinking and working, we ensure participants are fully prepared for all possible scenarios and situations in dealing with customers.

Training content:

In this seminar, participants learn ways to identify their customers and create long-term loyalty through a relationship built on trust. Exercises based on real scenarios teach participants the practical skills they need to respond to different customer types and their needs. 

• Psychology of customer relations
• Winning new customers and customer loyalty – interfaces and transitions
• Customer experience: Customer Service Excellence
• Relationship Marketing
• Developing a customer relationship system
• Early detection of projects
• Growth of the customer profitability: Upselling/Cross-Selling
• The role of office management
  • Office management targets and tasks
  • Preparing proposals and systematic follow-up
  • Dealing with complaints and grievances
  • Support sales campaigns/marketing activities
  • Compile and generate financial statements independently
• Customer analysis
  • Customer differentiation strategies and assessment models
  • Portfolio Analysis: To support business development strategies
  • Identify and exceed you customers' expectations

To find out more about further course content, simply get in touch via the contact form. We look forward to seeing you!

Of relevance is not only gaining new customers, but also maintaining and fostering new business relationships. This training shows you how to perform customer analyses in a focused and efficient way, and develop and build on loyalty through 'Service Excellence'. This training session will benefit everyone who wants to improve their ability to handle their customers with confidence and efficiency. Through comprehensive background knowledge, extensive rhetorical and practice-based exercises in customer-focused thinking and working, we ensure participants are fully prepared for all possible scenarios and situations in dealing with customers.

Training content:

In this seminar, participants learn ways to identify their customers and create long-term loyalty through a relationship built on trust. Exercises based on real scenarios teach participants the practical skills they need to respond to different customer types and their needs. 

• Psychology of customer relations
• Winning new customers and customer loyalty – interfaces and transitions
• Customer experience: Customer Service Excellence
• Relationship Marketing
• Developing a customer relationship system
• Early detection of projects
• Growth of the customer profitability: Upselling/Cross-Selling
• The role of office management
  • Office management targets and tasks
  • Preparing proposals and systematic follow-up
  • Dealing with complaints and grievances
  • Support sales campaigns/marketing activities
  • Compile and generate financial statements independently
• Customer analysis
  • Customer differentiation strategies and assessment models
  • Portfolio Analysis: To support business development strategies
  • Identify and exceed you customers' expectations

To find out more about further course content, simply get in touch via the contact form. We look forward to seeing you!

Project-related work in day-to-day business is highly varied, and usually entails new experiences and tasks as well as contact with new colleagues. Misunderstandings and conflicts are not unusual in such groups and constellations. Differences in corporate culture come into play – whether it's in the attitude to work, the understanding of hierarchy or passing on information. The way in which everyone involved works, can vary significantly. Our training for collaboration within a team focuses on the causes of such conflicts, and offers you practical tools for dealing with cross-cultural work situations.

Objectives:

• Valuing your colleagues
• Target-oriented and efficient collaboration
• Recognising strengths and potential and using these to best advantage
• Creating an optimal working environment
• Actively driving collaboration

Training content:

The contents of the training are very varied: The final content of the course will be agreed based on individual needs and the participants' requirements. The course content includes team development and the individual roles of employees within the team. How can you increase motivation and deal with objectors and blockers? 

• Phases of team development
• Types of teams and their strengths and weaknesses
• Group dynamics and group processes
• Identifying solutions
• Communication and cooperation
• Clear relationships within the team
• Flexible role design
• Clear goals
• Particular requirements of building a team

Other programme content includes the basics of communication, general organisation and holding efficient meetings, active listening and designing feedback processes. Problematic situations such as subconscious or open discrimination on the part of team members, failure to stick to agreements or not implementing decisions – these are all issues that can have a major negative impact on team work. So it's all the more important to address critical situations such as these. During this course, our qualified trainers will give you various tips and suggestions for dealing with such problems in team work.

The diversity of team members means you also have to address intercultural issues in order to develop sensitivity and tolerance towards other people, as well as an awareness of your own culture.

This is a practice-based course, in particular because the participants bring their own case studies and situations they have experienced into the course with them.

Are you interested in team collaboration training? Simply get in touch with us!