Professional business communication means more than just using the language correctly – and it's becoming increasingly important given the rise in international relationships. This training conveys all the necessary skills for successful business communication - whether it’s by mail or by telephone. This ensures that the participants are well-prepared for contact with foreign business partners.

Objectives:

• Professional appearance and positive affect
• Greater skill in negotiations through better command of language and conversation
• Improved long-term cooperation by eliminating communicative misunderstandings
• Higher productivity through effective communication

Overview of the training content:

• Golden rules of business correspondence via e-mail and telephone (confident writing style, important phrases and expressions)
• Leading and directing conversations
• Forms of address and rules of greeting in business communication
• Questioning techniques
• Ability to discuss complex issues
• Effect of your own voice

Professional business communication means more than just using the language correctly – and it's becoming increasingly important given the rise in international relationships. This training conveys all the necessary skills for successful business communication - whether it’s by mail or by telephone. This ensures that the participants are well-prepared for contact with foreign business partners.

Objectives:

• Professional appearance and positive affect
• Greater skill in negotiations through better command of language and conversation
• Improved long-term cooperation by eliminating communicative misunderstandings
• Higher productivity through effective communication

Overview of the training content:

• Golden rules of business correspondence via e-mail and telephone (confident writing style, important phrases and expressions)
• Leading and directing conversations
• Forms of address and rules of greeting in business communication
• Questioning techniques
• Ability to discuss complex issues
• Effect of your own voice

Professional business communication means more than just using the language correctly – and it's becoming increasingly important given the rise in international relationships. This training conveys all the necessary skills for successful business communication - whether it’s by mail or by telephone. This ensures that the participants are well-prepared for contact with foreign business partners.

Objectives:

• Professional appearance and positive affect
• Greater skill in negotiations through better command of language and conversation
• Improved long-term cooperation by eliminating communicative misunderstandings
• Higher productivity through effective communication

Overview of the training content:

• Golden rules of business correspondence via e-mail and telephone (confident writing style, important phrases and expressions)
• Leading and directing conversations
• Forms of address and rules of greeting in business communication
• Questioning techniques
• Ability to discuss complex issues
• Effect of your own voice

In this course, you will learn how to use the English terminology and expressions common to works councils. Real-life examples will give you the confidence you need to communicate with colleagues and customers in the areas of planning, negotiations and meeting situations. You will also learn the skills you need to meet the demands of written communication.

Goals of English training for works councils

•  Formulate clearly 
• Actively use 'works council' vocabulary and expressions
• Professional exchange
• Solutions-oriented communication – including on the phone

Focus points

• Developing works council-related terminology and vocabulary
• Golden rules of business correspondence via e-mail
• Understanding problems and solving them correctly
• Having a command of common expressions and phrases
• Learning questioning techniques
• Ability to discuss complex issues

The various modules deal primarily with the terminology that is relevant to the content as well as concepts that focus on business language skills. The topics range from European laws and standards up to dismissal protection right up to data protection. Participants also learn language skills such as verbal and non-verbal communication, self-presentation or small talk.

These provide just an overview of the possible course content. The precise course content will be aligned to participants' individual requirements on the basis of a needs analysis.

You are active in the works council and would like to participate in this training, so that you can negotiate in English confidently and represent your opinion? Then this course is perfect for you! Contact us if you have any questions.