It is not always easy to find subjects for small talk. However in business relations, small talk ensures you have things in common with the other person, makes day-to-day business more relaxed and inspires trust between business partners, which is a key factor in professional success.

Caution is urged, however, when doing business with partners from other cultures: their culture has to be considered, and care must be taken to avoid taboo subjects and not to disregard the country's etiquette. In the Small Talk training course, you will learn which topics of conversation with your English-speaking customers, suppliers and colleagues are harmless, and how to get them to know and appreciate you better. 

Overview of the training content: 

• Sensitivity to cultural differences in conversation, actions and behaviour
• Starting a conversation
• Possible small talk topics
• Greetings, introductions, looking after your guests, saying goodbye
• Current affairs discussions
• The English business culture
• Grammar and vocabulary 

The content listed is simply a selection of the topics. We are happy to tailor the content to your personal requirements – give us a call or get in touch via the contact form – we'd be delighted to put together a proposal to suit you!

It is not always easy to find subjects for small talk. However in business relations, small talk ensures you have things in common with the other person, makes day-to-day business more relaxed and inspires trust between business partners, which is a key factor in professional success.

Caution is urged, however, when doing business with partners from other cultures: their culture has to be considered, and care must be taken to avoid taboo subjects and not to disregard the country's etiquette. In the Small Talk training course, you will learn which topics of conversation with your English-speaking customers, suppliers and colleagues are harmless, and how to get them to know and appreciate you better. 

Overview of the training content: 

• Sensitivity to cultural differences in conversation, actions and behaviour
• Starting a conversation
• Possible small talk topics
• Greetings, introductions, looking after your guests, saying goodbye
• Current affairs discussions
• The English business culture
• Grammar and vocabulary 

The content listed is simply a selection of the topics. We are happy to tailor the content to your personal requirements – give us a call or get in touch via the contact form – we'd be delighted to put together a proposal to suit you!

In this course, you will learn how to use the English terminology and expressions common to works councils. Real-life examples will give you the confidence you need to communicate with colleagues and customers in the areas of planning, negotiations and meeting situations. You will also learn the skills you need to meet the demands of written communication.

Goals of English training for works councils

•  Formulate clearly 
• Actively use 'works council' vocabulary and expressions
• Professional exchange
• Solutions-oriented communication – including on the phone

Focus points

• Developing works council-related terminology and vocabulary
• Golden rules of business correspondence via e-mail
• Understanding problems and solving them correctly
• Having a command of common expressions and phrases
• Learning questioning techniques
• Ability to discuss complex issues

The various modules deal primarily with the terminology that is relevant to the content as well as concepts that focus on business language skills. The topics range from European laws and standards up to dismissal protection right up to data protection. Participants also learn language skills such as verbal and non-verbal communication, self-presentation or small talk.

These provide just an overview of the possible course content. The precise course content will be aligned to participants' individual requirements on the basis of a needs analysis.

You are active in the works council and would like to participate in this training, so that you can negotiate in English confidently and represent your opinion? Then this course is perfect for you! Contact us if you have any questions.