Successful business management is all about customer service. As organisations become increasingly international, they need to deal with customers from all over the world. But you need a certain level of English vocabulary to ensure you can negotiate and work with your customers efficiently.

This course will teach you strategies to interact professionally with customers in various situations in English. Participants learn to present their company and its philosophy, its products and its international markets, and to establish and build on relationships with foreign partners. 

Overview of the training content:

• Convey relevant information
• First contact with new partners/customers
• Offer support
• Deal with complaints (over the phone, in person, in writing)
• Initial negotiations
• Coordination of deadlines
• Grammar and vocabulary

Successful business management is all about customer service. As organisations become increasingly international, they need to deal with customers from all over the world. But you need a certain level of English vocabulary to ensure you can negotiate and work with your customers efficiently.

This course will teach you strategies to interact professionally with customers in various situations in English. Participants learn to present their company and its philosophy, its products and its international markets, and to establish and build on relationships with foreign partners. 

Overview of the training content:

• Convey relevant information
• First contact with new partners/customers
• Offer support
• Deal with complaints (over the phone, in person, in writing)
• Initial negotiations
• Coordination of deadlines
• Grammar and vocabulary

In this course, you will learn how to use the English terminology and expressions common to works councils. Real-life examples will give you the confidence you need to communicate with colleagues and customers in the areas of planning, negotiations and meeting situations. You will also learn the skills you need to meet the demands of written communication.

Goals of English training for works councils

•  Formulate clearly 
• Actively use 'works council' vocabulary and expressions
• Professional exchange
• Solutions-oriented communication – including on the phone

Focus points

• Developing works council-related terminology and vocabulary
• Golden rules of business correspondence via e-mail
• Understanding problems and solving them correctly
• Having a command of common expressions and phrases
• Learning questioning techniques
• Ability to discuss complex issues

The various modules deal primarily with the terminology that is relevant to the content as well as concepts that focus on business language skills. The topics range from European laws and standards up to dismissal protection right up to data protection. Participants also learn language skills such as verbal and non-verbal communication, self-presentation or small talk.

These provide just an overview of the possible course content. The precise course content will be aligned to participants' individual requirements on the basis of a needs analysis.

You are active in the works council and would like to participate in this training, so that you can negotiate in English confidently and represent your opinion? Then this course is perfect for you! Contact us if you have any questions.