Business Etiquette

Does "Ladies first" still apply? Who offers to shake hands first? Who is introduced to whom first? Correct, modern etiquette can make the difference between a failed deal and a successful business deal. In this seminar, participants will be sensitised to critical situations and schooled in the adequate behaviour forms in order to able to master them. From trainees up to the executive level – the “Business Etiquette” seminar is suited to all who wish to have a assured, professional and confident business presence. The right etiquette for all professional situations can be learned and optimised in a targeted way for specific groups.

Objectives:

• Ensuring and improving customer satisfaction
• Drastic growth of social skills
• Extensive awareness raising
• Communication in a professional context

Overview of training content

• Learning common and modern etiquette
• Professional communication at work
• Confident presence in business settings
• Special points for important negotiations and conferences
• Professional presence of management and employees
• Making the right first impression
• Telephone etiquette

If you are interested in this seminar, Get in touch!