Does "Ladies first" still apply? Who offers to shake hands first? Who is introduced to whom first? Correct, modern etiquette can make the difference between a failed deal and a successful business deal. In this seminar, participants will be sensitised to critical situations and schooled in the adequate behaviour forms in order to able to master them. From trainees up to the executive level – the “Business Etiquette” seminar is suited to all who wish to have a assured, professional and confident business presence. The right etiquette for all professional situations can be learned and optimised in a targeted way for specific groups.

Objectives:

• Ensuring and improving customer satisfaction
• Drastic growth of social skills
• Extensive awareness raising
• Communication in a professional context

Overview of training content

• Learning common and modern etiquette
• Professional communication at work
• Confident presence in business settings
• Special points for important negotiations and conferences
• Professional presence of management and employees
• Making the right first impression
• Telephone etiquette

If you are interested in this seminar, Get in touch!

Does "Ladies first" still apply? Who offers to shake hands first? Who is introduced to whom first? Correct, modern etiquette can make the difference between a failed deal and a successful business deal. In this seminar, participants will be sensitised to critical situations and schooled in the adequate behaviour forms in order to able to master them. From trainees up to the executive level – the “Business Etiquette” seminar is suited to all who wish to have a assured, professional and confident business presence. The right etiquette for all professional situations can be learned and optimised in a targeted way for specific groups.

Objectives:

• Ensuring and improving customer satisfaction
• Drastic growth of social skills
• Extensive awareness raising
• Communication in a professional context

Overview of training content

• Learning common and modern etiquette
• Professional communication at work
• Confident presence in business settings
• Special points for important negotiations and conferences
• Professional presence of management and employees
• Making the right first impression
• Telephone etiquette

If you are interested in this seminar, Get in touch!

Project-related work in day-to-day business is highly varied, and usually entails new experiences and tasks as well as contact with new colleagues. Misunderstandings and conflicts are not unusual in such groups and constellations. Differences in corporate culture come into play – whether it's in the attitude to work, the understanding of hierarchy or passing on information. The way in which everyone involved works, can vary significantly. Our training for collaboration within a team focuses on the causes of such conflicts, and offers you practical tools for dealing with cross-cultural work situations.

Objectives:

• Valuing your colleagues
• Target-oriented and efficient collaboration
• Recognising strengths and potential and using these to best advantage
• Creating an optimal working environment
• Actively driving collaboration

Training content:

The contents of the training are very varied: The final content of the course will be agreed based on individual needs and the participants' requirements. The course content includes team development and the individual roles of employees within the team. How can you increase motivation and deal with objectors and blockers? 

• Phases of team development
• Types of teams and their strengths and weaknesses
• Group dynamics and group processes
• Identifying solutions
• Communication and cooperation
• Clear relationships within the team
• Flexible role design
• Clear goals
• Particular requirements of building a team

Other programme content includes the basics of communication, general organisation and holding efficient meetings, active listening and designing feedback processes. Problematic situations such as subconscious or open discrimination on the part of team members, failure to stick to agreements or not implementing decisions – these are all issues that can have a major negative impact on team work. So it's all the more important to address critical situations such as these. During this course, our qualified trainers will give you various tips and suggestions for dealing with such problems in team work.

The diversity of team members means you also have to address intercultural issues in order to develop sensitivity and tolerance towards other people, as well as an awareness of your own culture.

This is a practice-based course, in particular because the participants bring their own case studies and situations they have experienced into the course with them.

Are you interested in team collaboration training? Simply get in touch with us!