Those who have language skills can communicate with their business partners in their native language. So why do you also need intercultural skills?
Of course, foreign language skills gives you an advantageous basis to avoiding some misunderstandings. Here, KERN AG Training also provides tailor-made offers for individually designed training to our customers, to facilitate training for Chinese and other languages with maximum efficiency. In addition, certain mannerisms may also occur in the foreign language, which can be misinterpreted, and even construed as an insult. Intercultural skills are more than just language acquisition: It is about content, about clearly structured “dos and don’ts” when interacting with others. Especially regarding communication differences, the Chinese differ from Western cultures: While solution-oriented discussion and negotiation are the order of the day, especially in Germany, Chinese people are afraid to voice criticism directly. In this context, a more indirect style of communication is used. Often, therefore, a lack of approval means harsh rejection. Conversely, it is advisable to clearly emphasise praise. In the KERN AG Training seminars, participants are made aware of these subtleties in order to recognise the perceived meaning behind their own statements and those of their colleagues.
With proper table manners, I’m prepared enough for a business lunch, right?
Unfortunately not. Here, there are cultural differences too, the meaning of which must be understood. A cosy get-together after work is a must and a common courtesy in far-eastern cultures. It is not unusual to belch at the table in Chinese culture. It’s not a sign of bad manners. Regardless, you should avoid displaying the same behaviour: Chinese people make very precise distinctions between family, the work environment, country of origin, or the like. KERN AG Training seminars clearly explain the close relationship networks in Chinese companies. Becoming aware of how we are perceived leads to a professional and confident appearance and guarantees success.
Business aside, are there different social conventions which are important to follow?
Yes, even when communicating with other people who are not directly involved in terms of business, knowledge of such behaviour is of great benefit. In China, it is unusual or sometimes even offensive to tip. In this country, strong eye contact is a sign of paying attention and strength, but can be perceived by the Chinese as intrusive and unpleasant. Are there other important codes of conduct necessary for successful international collaboration? Yes and no. There are too many tips and tricks to list. However, KERN AG Training’s approach solves this problem most efficiently by providing a general understanding of Chinese culture and the world of work. From the Chinese trio of culture to strategies for successful collaboration in joint projects, we offer a personalised training offer with weighted focus, which contributes to international success for our clients in the highest measure. The training offerings are also available for the USA and other countries so that we can offer our customers broad spectrum for skills development in order to promote a global presence.