Do you want to use your voice to convince, and communicate with confidence? Then English on the phone training is perfect for you! This course will allow you to improve your language abilities quickly and effectively. Animated language training with a highly qualified telephone coach leads to linguistic success.

Participants learn how to talk on the phone, improve their speed and fluency of speech, and quickly develop their understanding of English phone calls. They learn to express themselves confidently using English vocabulary and expressions. Real-life examples give students the confidence they need to communicate with colleagues over the telephone and actively provide the necessary support.

Objectives:

• Speak English confidently in phone calls
• Handle telephone calls purposefully
• Lead conversations with confidence
• Communicate clearly and efficiently on the telephone
• The use of key expressions and phrases
• Learn questioning techniques
• Ability to discuss complex issues

Overview of the training content:

• Polite phrases and their meaning for successful telephone calls
• Expressions to use on the phone
• Voice and its effect
• Arranging appointments
• Dealing with complaints
• Directing conversations
• Questioning techniques
• Giving information about complex issues
• Basic revision of grammar and vocabulary
• Real-life case studies based on everyday situations
• Role plays over the telephone

Do you want to use your voice to convince, and communicate with confidence? Then English on the phone training is perfect for you! This course will allow you to improve your language abilities quickly and effectively. Animated language training with a highly qualified telephone coach leads to linguistic success.

Participants learn how to talk on the phone, improve their speed and fluency of speech, and quickly develop their understanding of English phone calls. They learn to express themselves confidently using English vocabulary and expressions. Real-life examples give students the confidence they need to communicate with colleagues over the telephone and actively provide the necessary support.

Objectives:

• Speak English confidently in phone calls
• Handle telephone calls purposefully
• Lead conversations with confidence
• Communicate clearly and efficiently on the telephone
• The use of key expressions and phrases
• Learn questioning techniques
• Ability to discuss complex issues

Overview of the training content:

• Polite phrases and their meaning for successful telephone calls
• Expressions to use on the phone
• Voice and its effect
• Arranging appointments
• Dealing with complaints
• Directing conversations
• Questioning techniques
• Giving information about complex issues
• Basic revision of grammar and vocabulary
• Real-life case studies based on everyday situations
• Role plays over the telephone

Do you want to use your voice to convince, and communicate with confidence? Then English on the phone training is perfect for you! This course will allow you to improve your language abilities quickly and effectively. Animated language training with a highly qualified telephone coach leads to linguistic success.

Participants learn how to talk on the phone, improve their speed and fluency of speech, and quickly develop their understanding of English phone calls. They learn to express themselves confidently using English vocabulary and expressions. Real-life examples give students the confidence they need to communicate with colleagues over the telephone and actively provide the necessary support.

Objectives:

• Speak English confidently in phone calls
• Handle telephone calls purposefully
• Lead conversations with confidence
• Communicate clearly and efficiently on the telephone
• The use of key expressions and phrases
• Learn questioning techniques
• Ability to discuss complex issues

Overview of the training content:

• Polite phrases and their meaning for successful telephone calls
• Expressions to use on the phone
• Voice and its effect
• Arranging appointments
• Dealing with complaints
• Directing conversations
• Questioning techniques
• Giving information about complex issues
• Basic revision of grammar and vocabulary
• Real-life case studies based on everyday situations
• Role plays over the telephone

In this course, you will learn how to use the English terminology and expressions common to works councils. Real-life examples will give you the confidence you need to communicate with colleagues and customers in the areas of planning, negotiations and meeting situations. You will also learn the skills you need to meet the demands of written communication.

Goals of English training for works councils

•  Formulate clearly 
• Actively use 'works council' vocabulary and expressions
• Professional exchange
• Solutions-oriented communication – including on the phone

Focus points

• Developing works council-related terminology and vocabulary
• Golden rules of business correspondence via e-mail
• Understanding problems and solving them correctly
• Having a command of common expressions and phrases
• Learning questioning techniques
• Ability to discuss complex issues

The various modules deal primarily with the terminology that is relevant to the content as well as concepts that focus on business language skills. The topics range from European laws and standards up to dismissal protection right up to data protection. Participants also learn language skills such as verbal and non-verbal communication, self-presentation or small talk.

These provide just an overview of the possible course content. The precise course content will be aligned to participants' individual requirements on the basis of a needs analysis.

You are active in the works council and would like to participate in this training, so that you can negotiate in English confidently and represent your opinion? Then this course is perfect for you! Contact us if you have any questions.